DELIVERY AND RETURNS
Safety first
The thoughts and well wishes of the KASHETTE team are with everyone affected by COVID-19. At this time, all KASHETTE orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days in advance of processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays. We will be accepting returns outside of the 14 days.
EU Shipping
KASHETTE offers complimentary standard shipping to (and returns from) addresses within the European Union. Orders for expedited (2-3 day) or next-day shipping, which are available for an additional charge, must be placed by 12 p.m. ET; orders placed after 12 p.m. ET will ship on the next business day. We do not ship to PO Boxes. Please note once an order is placed it is not able to be amended.
International Shipping
KASHETTE offers complimentary International Express shipping on all orders. Please note that recipients have the option to pay duties and taxes upfront at checkout or upon delivery, based on your country. We cover duties/taxes for US, Canada, UK, and Australia.
Returns
KASHETTE accepts returns of unused, unworn, unwashed, unaltered, and undamaged within 14 days of the item's ship date, provided that all original tags are attached. Please allow 10 to 14 business days for your refund to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. Items marked "Final Sale" on the product page are non-refundable.For domestic returns of items purchased on KASHETTE, please visit returns.KASHETTE to access and print your pre-paid return label.For international returns, please contact INFO@KASHETTE.COM for a return label. International orders are not eligible for complimentary returns, and the cost of shipping will be deducted from your refund. Please allow up to 21 business days for your refund to be processed. Sale items over 50% off are final sale.All Delivery and Return will be handled by our Warehouse located in Leuvensesteenweg 677, Zaventem 1930, Belgium
Price adjustments
KASHETTE offer a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. Items not purchased at full price are ineligible for price adjustments.
Preorders
Items available for pre-order appear with the option to "Pre-order" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for pre-order, you will be charged immediately. Once your pre-ordered item(s) ship, you will receive a shipping confirmation with tracking information.
Questions?
Please contact info@kashette.com and if applicable, include your order number.